Grab your free copy of Start Here: A Step-by-Step Guide to Becoming a 911 Dispatcher! Packed with essential insights, this guide breaks down the job’s unique demands, walks you through the application process and timeline, and includes helpful worksheets to get you organized and focused.
It’s the perfect starting point for exploring a career in 911 dispatch and finding the agency that’s right for you.
Thinking about a career in emergency communications? Join us for Unpacking the Process, a free, informative webinar that walks you through what to expect when applying for a job as a 911 dispatcher. We’ll break down the application process, common testing requirements, and what departments are really looking for in a candidate.
Whether you're just exploring the field or already preparing to apply, this session will help you feel more confident and ready for what’s ahead.
Ashley Valenzuela, known as The Raspy Dispatcher, is a passionate 911 professional, podcast host, and public safety advocate. Since launching her podcast Let’s Talk Dispatch, Ashley has created a powerful platform that amplifies the voices of dispatchers nationwide—sharing their stories, challenges, and triumphs.
Ashley is a thought leader in modernizing dispatcher training and retention strategies, using media, storytelling, and community to bridge the gap between the headset and the world. Ashley’s work has inspired a nationwide movement of dispatchers to speak up, seek support, and take pride in their critical role in public safety.
Because the world needs more dispatchers.
Help drive awareness, support, and change—follow @theraspydispatcher and join the Because movement.
This 17-page guide is your ultimate tool for mastering the dispatch panel interview. Inside, you’ll find six steps to seal the deal, a breakdown of the S.T.A.R. interview method, a department research worksheet, 50 sample questions, 10 must-ask questions, and 10 polished answer examples using the S.T.A.R. method. With this guide, you’ll be fully prepared to stand out and ace your interview with confidence.
This small-group mock interview session is designed to help applicants prepare for the unique challenges of a dispatcher panel interview. Held virtually via Zoom and limited to just five participants per session, this focused format allows each participant to actively engage, answer real panel-style questions, and receive individualized feedback—all while learning from others in the group.
You'll walk away with:
A stronger understanding of the types of questions typically asked
Feedback on your responses and delivery
Insights into how to highlight your strengths and lived experiences
Tips on navigating nerves and showing up with confidence
This isn’t just about practicing—it’s about preparing with purpose.
Spaces are limited to maintain the value of individualized attention. Secure your spot in an upcoming session and step into your next interview panel-ready.
Did you know that some 911 centers are reporting vacancy rates as high as 70%?
Why does this matter?
911 centers facing staff shortages are pushing their current dispatchers into mandatory overtime, leading to burnout. Not only are the dispatchers being overworked, but citizens are also left waiting longer for someone to respond to their emergency calls. We need more dispatchers, are you ready to answer the call?
Join Ashley as she sits down with current and former 911 dispatchers, along with the companies that support them, to explore the highs, challenges, and raw realities of a job where your everyday is someone’s worst day.
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