Not your Average Recorded line
Let’s Talk Dispatch Podcast
The best part of hosting the Let's Talk Dispatch Podcast is that I get a front-row seat to many amazing conversations. My guests include current and former dispatchers, subject matter experts on wellness and technology, and businesses supporting first responders.
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latest episode of the Let’s Talk Dispatch Podcast
Collaborative Episodes
Join us in this episode as we sit down with Kevin Wattenbarger, the Director of Sales for 911 call handling at CentralSquare Technologies. With over 25 years of experience in public safety and communications software, Kevin shares insights from his diverse background, including serving as a Deputy Sheriff of Wake County, NC, and his time in the U.S. Air Force in Combat Communications.
In this episode, we delve into the forefront of innovation within 911 call handling. With the evolution of technology, some 911 centers are now integrating video capabilities to enhance communication between callers and dispatchers. The aim is to provide clearer situational awareness, leading to more accurate and efficient responses. Despite the potential benefits, introducing such advancements raises questions and misconceptions.
Keven addresses common questions dispatchers and dispatch centers may have about adopting video technology. Tune in for an in-depth discussion on the challenges and promises of integrating video capabilities into 911 call handling.
Since 2018, Ashley has been responding to 911 emergency calls. With a master's degree in Criminal Justice and Law Enforcement Administration, she anticipated a career in law enforcement. However, what she didn't foresee was becoming a 911 dispatcher. Experiencing the process firsthand and witnessing the staffing crisis impacting centers nationwide, she resolved to assist aspiring dispatchers in any way possible — an endeavor to bring more heroes under the headset.
Ashley Valenzuela
911 Dispatcher | Content Creator | CEO
Submit Your Story
If this wasn't a recorded line is a new segment apart of the Let's Talk Dispatch Podcast. The world needs more dispatchers, and they need to hear our stories: the good, the bad, the hilarious, the outrageous, and the sad. Please share your story anonymously as you wish by using this form. You can also email me at ashley@theraspydispatcher.com, and finally, if you would like to tell your story on one of my episodes of Let's Talk Dispatch, you can sign up to be a guest.
How you decide to share sure your story is your choice. By doing so, the world outside of dispatch will begin to understand our line of work.
Thank you in advance for sharing